Terms of Service
Madefromc is a fashion brand under Golmud Junye Trading Co., Ltd., specializing in jeans, dedicated to providing consumers with high-quality workwear jeans, white jeans, black jeans, and other products. We are well aware that high-quality service is as important as high-quality products. Therefore, we have formulated the following detailed service policies around the entire process of product purchase, aiming to bring you a comfortable and reliable shopping experience.
I. Pre-sales Consultation Service
Before you purchase products, if you have any questions about our jeans, you can obtain professional answers through various methods. Whether you want to know the fabric composition of workwear jeans, the dirt resistance of white jeans, or the 版型 design of black jeans, you can send an email to customer@madefromc.com for consultation. Our staff will provide you with detailed product information within 24 hours, including material characteristics, craftsmanship details, wearing suggestions, etc. You can also call our phone number +86-13689688796 to communicate directly with our professionals. We will listen to your needs patiently and recommend suitable styles and sizes for you according to your body characteristics and wearing scenarios, helping you make a more informed purchase decision.
II. Order Processing Service
After you successfully place an order, we will immediately start the order processing process to ensure that your goods can be shipped as soon as possible. We will carefully check the order information, including product model, size, quantity, and delivery address, to avoid delivery problems caused by information errors. During the order processing, if you need to modify the order information (such as changing the size, adjusting the delivery address, etc.), please contact us by phone +86-13689688796 within 2 hours after placing the order, and we will try our best to coordinate for you. If it exceeds 2 hours, the order may have entered the packaging stage, which will increase the difficulty of modification. At this time, our staff will explain the specific situation to you and provide feasible solutions.
At the same time, we will update the order status in a timely manner. You can consult the progress of the order processing by email, and we will inform you of the information of each node of the order from confirmation, packaging, to shipment, so that you can keep track of the order dynamics at any time.
III. Logistics and Distribution Service
We cooperate with a number of well-known logistics and express companies to ensure that the goods can be delivered to you safely and on time. After the goods are shipped, we will send the logistics tracking number to you by email, and you can check the transportation track of the goods with the logistics tracking number. If you find that the logistics information has not been updated for a long time, or have questions about the delivery time, you can call our phone number +86-13689688796 to provide feedback. We will immediately communicate with the logistics company, verify the situation, follow up for you, and solve the problems in the logistics process as soon as possible.
In addition, we will properly pack the goods, using moisture-proof and shock-proof packaging materials to prevent the jeans from being squeezed, worn, or damp during transportation, ensuring that the goods you receive are in good condition.
IV. After-sales Guarantee Service
- Handling of product quality problems: If the jeans you receive have quality problems, such as fabric damage, thread falling off, serious inconsistency between size and description, etc., please send clear photos or videos of the problematic goods together with the order information to customer@madefromc.com within 7 days after receiving the goods. We will verify it within 3 working days. After confirming that it is a quality problem, we will arrange for return or exchange according to your needs, and we will bear the relevant freight.
- Product maintenance guidance: In order to keep your jeans in good wearing condition and service life, we will provide you with professional maintenance suggestions. You can consult about the washing methods, drying precautions, and storage skills of jeans by email. We will provide targeted maintenance knowledge according to different fabrics and styles of jeans to help you better take care of your clothes.
- Handling of opinions and feedback: We attach great importance to your opinions and suggestions. If you have any dissatisfaction or improvement ideas about our products or services, you can provide feedback to us by phone +86-13689688796 or email customer@madefromc.com. For each piece of feedback you put forward, we will carefully record and analyze it, and give you a reply within 1 week, informing you of our handling ideas and improvement measures. We will take your feedback as an important basis for optimizing products and services, and continuously improve our service quality.
V. Information Security Guarantee
We promise to strictly protect the security of your personal information. In the process of your purchasing goods, the personal information you provide, such as name, contact information, delivery address, etc., is only used for order processing, logistics distribution, after-sales service, and other related services. We will adopt encryption technology and safety management measures to prevent your personal information from being leaked, tampered with, or abused. Without your permission, we will never disclose your personal information to any third party. If you have any questions about personal information protection, you can consult about relevant matters by email customer@madefromc.com, and we will give you a detailed explanation of the specific measures for information security guarantee.
We always adhere to the customer-centered approach, constantly improve the service system, and strive to provide you with better and more considerate services. No matter which link of shopping you encounter problems, you can contact us through the above methods, and we will do our best to solve them for you, so that you can feel our sincerity and professionalism in every shopping at Madefromc.