Return Policy

    Madefromc is a fashion brand under Golmud Junye Trading Co., Ltd., specializing in jeans. We are always committed to providing consumers with high-quality workwear jeans, white jeans, black jeans and other products, and also attach great importance to your shopping experience. To make you more at ease during the shopping process, we have formulated the following detailed return policy. If you are not satisfied with your purchase, you can return the goods in accordance with this policy.​
    I. Return Conditions​
    1. Return Time Limit: You can apply for a return within 30 days from the date you receive the goods (subject to the courier signing time). For goods exceeding 30 days, unless there is a quality problem and confirmed by us, the return application will not be accepted.​
    1. Commodity Status: The goods applied for return must be in a brand-new and unused state, with the hangtags, packaging of the clothes, etc. intact, without wearing marks, stains, damages, etc. If the goods have been used or damaged, it will affect the result of the return review.​
    1. Quality Problems: If the goods you receive have quality problems, such as fabric damage, sewing defects, serious inconsistency between the size and the description, etc., please contact us in time within 7 days after receiving the goods (you can contact us via Email: customer@madefromc.com or Phone: +86-13689688796), and provide clear photos or videos of the product problems. After our confirmation, you can return the goods, and we will bear the return freight.​
    1. Non-Quality Problems: For returns caused by non-quality problems such as personal preference, wrong size selection, etc., the goods must meet the requirements of Article 2 above, and the return freight shall be borne by you.​
    II. Return Process​
    1. Submit Application: You can submit a return application in the following ways. One is to send an Email to customer@madefromc.com, and the email should include your order number, reason for return, contact information and other information; the other is to call our customer service hotline +86-13689688796 and inform the customer service staff of your return needs and related information.​
    1. Review and Confirmation: After receiving your return application, we will review it within 1-3 working days. After the review is passed, we will inform you of the return address and subsequent operation steps through your reserved contact information; if the review is not passed, we will also explain the specific reasons to you.​
    1. Return the Goods: Please send the goods back in time according to the informed return address after receiving the notice of approval. The return address is: Warehouse Management Building, Zone C, Golmud Characteristic Biological Industry Park, Golmud City, Haixi Prefecture, Qinghai Province (Recipient: Customer Service Department, Contact Number: +86-13689688796). When returning, please pack the goods properly to avoid damage during transportation, and keep the express waybill number for querying logistics information.​
    1. Confirm Receipt and Refund: After we receive the goods you returned, we will inspect the goods within 3-5 working days. After confirming that the goods meet the return conditions, we will handle the refund according to your original payment method. The refund arrival time depends on your payment channel, generally 1-7 working days, and the specific time is subject to the actual arrival time.​
    III. Special Instructions​
    1. Customized Products: If you purchase customized jeans (such as special sizes, personalized embroidery, etc.), due to their particularity, returns will not be accepted for non-quality problems.​
    2. Multiple Returns: For users who frequently apply for returns without reasonable reasons, we have the right to refuse their subsequent return applications.​
    3. Logistics Problems: If the goods are damaged or lost due to logistics reasons during the return process, the responsibility shall be borne by the logistics party. We will assist you in communicating with the logistics company, but we will not bear the relevant losses.​
    IV. Other Matters​
    If you encounter any problems during the return process, you can contact our customer service team at any time via Email: customer@madefromc.com or Phone: +86-13689688796, and we will wholeheartedly provide you with help. We will continue to optimize the return policy and process, and strive to provide you with more convenient and comfortable shopping guarantees.