Privacy Policy

    Madefromc is a fashion brand under Golmud Junye Trading Co., Ltd., specializing in jeans, mainly engaging in workwear jeans, white jeans, black jeans and other products. We are well aware of the importance of personal information to you and always put the protection of your privacy and personal information security in the first place. To let you clearly understand how we collect, use, store, and protect your personal information, as well as the relevant rights you enjoy, we have formulated this privacy policy. Please carefully read and understand this policy before using our products and services.​
    I. Scope of Application​
    This privacy policy applies to the collection, use, storage, and protection of your personal information when you interact with us through Madefromc's official website (www.madefromc.com), offline cooperation channels, and other methods. Whether you are browsing our website, inquiring about product information, purchasing goods, applying for after-sales service, etc., this policy shall apply. However, this policy does not apply to third-party platforms or services. When you jump to a third-party platform through our platform, its privacy policy shall take effect independently. We are not responsible for the information processing behavior of third parties, and it is recommended that you carefully read the privacy policy of the third party.​
    II. Collection of Information​
    (I) Information Voluntarily Provided by You​
    1. Basic personal information: When you register an account on our website or place an order to purchase goods, you need to provide information such as name, mobile phone number, email address (for example, customer@madefromc.com is our customer service email, and you may use your own email when contacting us), and delivery address. This information is necessary for us to complete order processing, goods delivery, and after-sales service for you.​
    1. Order information: When you purchase goods, we will collect your order-related information such as order number, purchased product model, quantity, price, payment method, payment amount, etc., so that we can provide you with services such as order inquiry, logistics tracking, and after-sales processing.​
    1. Feedback and consultation information: When you consult product information, provide feedback on problems or put forward suggestions through email (customer@madefromc.com) or phone call (+86-13689688796), we will record your consultation content, contact information, and other information to provide you with accurate replies and solutions.​
    (II) Information Automatically Collected by Us​
    1. Device information: When you visit our official website, we may automatically collect information related to the device you use, including device model, operating system type and version, browser type and version, unique device identifier, IP address, etc. This information helps us optimize website performance, ensure the normal operation of the website on different devices, and also helps us understand your usage habits to provide you with a browsing experience that better meets your needs.​
    1. Browsing information: We will collect your browsing records on the website, including the pages you visit, the products you browse, the stay time, the links you click, etc. Through this information, we can analyze your preferences, recommend products that may interest you, and improve the content layout and user experience of the website.​
    1. Log information: Our server will automatically record the log information of your interaction with the website, such as access time, access request, server response time, etc. This information is mainly used for website operation and maintenance, fault troubleshooting, and security audit to ensure the stable operation and information security of the website.​
    III. Use of Information​
    We collect your personal information mainly for the following purposes:​
    1. Providing products and services: According to the information you provide, complete the sales, delivery, return, and exchange of goods for you, ensuring that you can successfully receive and use the purchased workwear jeans, white jeans, black jeans, and other products.​
    1. Customer service: When you contact us through email (customer@madefromc.com) or phone call (+86-13689688796), we will use your information to verify your identity, answer your questions, handle complaints and suggestions, and provide timely and effective customer service.​
    1. Optimizing products and services: By analyzing your browsing information, order information, etc., we understand your needs and preferences, and continuously improve our product design, website functions, and service quality to provide you with better jeans products and shopping experience. For example, according to your browsing and purchase records of different styles of jeans, we may adjust the display order of products or launch new products that are more in line with market demand.​
    1. Security guarantee: Use the collected device information, log information, etc., to monitor and prevent various security risks, such as abnormal account login, network attacks, etc., protect your personal information and account security, and maintain our service order.​
    1. Legal requirements: Within the scope specified by laws and regulations, we may use your personal information by the law to cooperate with the investigation of regulatory authorities, perform legal duties, etc.​
    IV. Storage of Information​
    1. Storage location: Your personal information will be stored on servers within the territory of the People's Republic of China. Due to the fact that our business may involve cross-border cooperation, we may transmit your personal information overseas on the premise of complying with laws and regulations. However, we will ensure that the transmission complies with relevant regulations and take necessary security measures to protect the security of your information.​
    1. Storage period: We will determine the storage period of personal information according to the purpose of the information and the requirements of laws and regulations. Generally, after your order is completed and the after-sales service period expires, we will retain the information related to the order for a certain period of time (usually 3 years) to cope with possible disputes and inquiry needs. For information that exceeds the storage period, we will delete it or anonymize it in a safe way to ensure that the information will not be used again.​
    V. Protection of Information​
    We have adopted a series of technical and management measures to ensure the security of your personal information:​
    1. Technical measures: Encryption technology is used to encrypt the storage and transmission of your personal sensitive information (such as mobile phone number, bank card information, etc.) to prevent information from being leaked or tampered with during transmission and storage. At the same time, we will regularly conduct security detection and vulnerability scanning on the website system, timely repair potential security risks, and prevent network attacks.​
    1. Management measures: A strict information security management system has been established. Strict permission management and training are carried out for employees who have access to personal information, and their information protection responsibilities are clarified. Without authorization, no employee shall access, use, or disclose your personal information without permission. We will also regularly conduct information security assessments on employees to ensure the effective implementation of the information protection system.​
    1. Emergency handling: An emergency plan for personal information security incidents has been formulated. When an information leakage, loss or other security incidents occur, we will immediately 启动 the emergency plan, take remedial measures, reduce losses, and report to the regulatory authorities in a timely manner in accordance with the requirements of laws and regulations.​
    VI. Sharing of Information​
    We promise not to sell your personal information to any third party. In the following cases, we may share your information with third parties:​
    1. Service providers: To complete services such as goods delivery and payment processing, we may share your name, delivery address, contact information, and other information with third-party service providers such as logistics partners and payment institutions. These third-party service providers can only use your information within the scope of providing services for us and must comply with relevant confidentiality agreements and information security requirements.​
    1. Legal requirements: Within the scope specified by laws and regulations, we may provide your personal information to relevant departments to safeguard public interests, cooperate with the investigation of judicial organs or administrative regulatory departments, etc.​
    VII. Your Rights​
    You enjoy the following rights to your own personal information:​
    1. Right of access: You have the right to access the personal information we collect about you. If you want to know the storage of your information, you can apply to us through email (customer@madefromc.com) or phone call (+86-13689688796). We will reply within 15 working days and provide you with a copy of the relevant information (unless otherwise specified by laws and regulations).​
    1. Right of correction: If you find that the personal information we collect about you is incorrect, you can apply to us for correction. We will verify your application, and if there is an error, we will correct it in a timely manner and inform you of the correction result.​
    1. Right of deletion: You can request that we delete your personal information in the following cases:​
    • Our collection and use of your information violates the provisions of laws and regulations or the agreement between the parties.​
    • We no longer need to use your information and have no legal storage obligation.​
    • You withdraw your consent to the use of information;​
    • You terminate the service relationship with us by canceling your account, etc.​
    We will delete the qualified information in a timely manner after receiving your deletion application.​
    1. Right to withdraw consent: You can withdraw your consent to our collection and use of your personal information at any time. However, please note that after withdrawing consent, we may not be able to continue to provide you with corresponding products and services, and you shall bear the impact caused thereby.​
    VIII. Update of the Policy​
    Our privacy policy may be updated according to changes in laws and regulations, business development, etc. When the policy changes, we will publish the updated privacy policy on the official website and remind you through appropriate methods (such as email notification). The updated policy shall take effect from the date of publication, and we recommend that you check this policy regularly to learn about the latest information protection measures.​
    IX. Contact Us​
    If you have any questions, suggestions about this privacy policy, or need to exercise your relevant rights, you can contact us through the following methods:​
    • Call our phone number +86-13689688796, working hours are 9:00-18:00 from Monday to Friday (except legal holidays).​
    We will take your feedback seriously, continuously improve our privacy protection work, and effectively protect your legitimate rights and interests.​