Shipping Policy
Madefromc is a fashion brand under Golmud Junye Trading Co., Ltd., specializing in jeans, mainly selling workwear jeans, white jeans, black jeans and other products. To help you clearly understand the matters related to product shipping, we have formulated the following global shipping policy, covering shipping methods, freight calculation, delivery time, precautions, and other contents. If you encounter any problems during the shipping process, you can contact us through the specified methods.
I. Shipping Scope
Madefromc provides global product shipping services. No matter which country or region you are in, as long as international logistics delivery is supported in your area, you can place orders to buy products on our official website (www.madefromcc.com). We have established long-term cooperative relationships with many well-known international logistics companies to ensure that products can be delivered to you safely and on time.
II. Shipping Methods and Freight Rules
We currently offer two shipping methods, namely Standard Shipping and Free Shipping. The specific rules are as follows:
(I) Standard Shipping
- Applicable Orders: All orders with an amount ranging from 89$(including 89$) are applicable to the Standard Shipping method.
- Freight Calculation: For orders choosing Standard Shipping, a fixed freight of $10 is required. This freight does not include other possible fees such as tariffs and import duties (the specific fees are subject to the customs regulations of the destination country or region).
- Delivery Time: The delivery time of Standard Shipping is usually 15-30 working days (excluding order processing time and customs clearance time). The specific time will vary depending on factors such as the distance to the destination, local logistics efficiency, and customs clearance speed. For example, products shipped to North America, Europe, and other regions may have a relatively shorter delivery time; products shipped to remote areas may have a longer delivery time.
(II) Free Shipping
- Applicable Orders: All orders with an amount exceeding 89$) can enjoy Free Shipping service, and no basic freight is required. However, it also does not include other possible fees such as tariffs and import duties.
- Delivery Time: The delivery time of Free Shipping is basically the same as that of Standard Shipping, usually 15-30 working days (excluding order processing time and customs clearance time). The specific time is affected by many factors. We will provide you with logistics tracking information after the order is shipped, so that you can know the real-time shipping status of the product.
III. Order Processing and Shipping
- Order Processing: After you successfully place an order and complete the payment, we will process the order within 1-3 working days, including product outbound inspection, packaging, etc. If the product you purchased is temporarily out of stock, we will contact you through your reserved email (please ensure the email address is accurate to receive information in time) or phone (+86 - 13689688796) to inform you of the restocking time of the product or provide you with other solutions.
- Shipping Notification: After the product is shipped, we will immediately send you a shipping notification via email, which includes the logistics tracking number, the name of the logistics company and the logistics inquiry link. You can check the real-time shipping status of the product through this link or the official website of the logistics company.
IV. Instructions on Tariffs and Import Duties
- Tax Bearing: During the transportation of products, there may be fees such as tariffs, import duties, value-added taxes, etc., which shall be borne by you. Customs policies vary from country to region, and the collection standards of taxes also differ. We cannot estimate the specific tax amount.
- Customs Clearance Assistance: If you need to provide relevant materials (such as identity certificates, purchase vouchers, etc.) when the product is undergoing customs clearance at the destination customs, the logistics company will notify you via SMS, email, etc. At that time, please actively cooperate to complete the customs clearance procedures to avoid affecting the delivery time of the product. If you encounter problems during customs clearance, you can contact us via email at customer@madefromcc.com, and we will provide you with necessary assistance and guidance.
V. Precautions for Receiving Goods
- Signing Inspection: When receiving the product, please be sure to check in front of the delivery staff whether the packaging of the product is intact, whether there are signs of damage or opening. If the packaging is found to be damaged, you can refuse to sign and contact us in time via phone +86 - 13689688796, and we will communicate with the logistics company for handling.
- Product Verification: After signing for the product, please open the package as soon as possible to check whether the style, size, quantity of the product are consistent with the order. If you find that the product is misdelivered, missing, damaged, etc., please feedback to us via email at customer@madefromc.com within 7 days after signing, and provide clear product photos and order information. We will verify and handle it for you within 3 working days after receiving the feedback.
- Address Accuracy: Please be sure to fill in an accurate and complete delivery address (including street, house number, city, postcode, contact phone number, etc.) when placing an order. We are not responsible for failure to deliver or delayed delivery of products due to incorrect or incomplete address filling. If you need to modify the delivery address, please contact us via phone +86 - 13689688796 before the order is shipped. The address cannot be modified after the order is shipped.
VI. Handling of Abnormal Shipping
- Stagnant Logistics Information: If you find that the logistics information has not been updated for a long time (more than 7 working days), it may be due to special circumstances during logistics transportation (such as bad weather, traffic control, etc.) or delayed customs clearance. You can first learn about the details through the logistics inquiry link, or contact us via email at customer@madefromc.com. We will immediately communicate with the logistics company to verify the shipping status of the product and follow up for you.
- Lost or Damaged Products: If the product is lost or seriously damaged during transportation, and it is verified that it is the responsibility of the logistics company, we will rearrange the shipment for you or process the refund (the specific solution can be negotiated according to your needs). Please contact us in time after finding the problem and provide relevant supporting materials (such as logistics signing records, photos of damaged products, etc.) to facilitate our quick handling.
- Refusal to Sign and Return: If you refuse to sign for the product without a valid reason, you shall bear the freight and other expenses incurred during the return of the product. After we receive the returned product and check it is correct, we will process the refund for you (after deducting relevant expenses), and the refund amount will be returned according to the original payment method.
VII. Other Instructions
- Order Splitting: If your order contains multiple products and some products are stored in different locations, we may split the order for shipping. At that time, you will receive multiple logistics tracking numbers, and each package will be delivered separately. The freight will still be calculated according to the shipping method corresponding to the original order amount, and no additional freight will be charged.
- Impact of Holidays: During major domestic and foreign holidays (such as the Spring Festival, Christmas, etc.), logistics transportation may be affected, resulting in extended delivery time. We will issue relevant notices on the official website in advance. It is recommended that you arrange the order time reasonably.
- Shipping Consultation: If you have any questions about the shipping policy or need to know the specific shipping status of the order, you can contact us via email at customer@madefromc.com or phone +86 - 13689688796. Our staff will provide you with detailed answers and help within 24 hours.
We are always committed to providing you with efficient and reliable global shipping services to ensure that you can successfully receive your favorite jeans products. Thank you for your trust and support to Madefromcc. If you have any problems during the shipping process, please feel free to contact us.